- While we prefer that you place your order through our website, we can take your order over the phone, including payment.
- All orders (except harnesses, see below) must be paid before they are shipped.
- Harness orders require a 50% deposit before the order is placed with the harness maker. The remaining 50% plus the shipping cost is due upon shipping of the harness.
- Please do not place orders through Facebook, Facebook Messenger, or any other social media source.
- We ship most orders via USPS.
- Whips must ship in their own tube. We might be able to get smaller items in with a whip. Otherwise, other items need to ship separately.
- Rein rails and singletrees ship in a long, narrow box. Again, we might be able to ship smaller items with them.
- Unused items may be returned within 30 days of purchase/shipment.
- Shipping charges will not be refunded.
- Please contact us before sending your item.
- Please include a copy of the receipt.
- Synthetic & brass harness parts are non-returnable.