Return & Refund Policy

Returns

  • Unused, non-custom made items with original packaging and tags may be returned within 30 days of purchase/shipment.
  • Please contact us before sending your item to the address on the packing slip, E9432A South Avenue, Reedsburg, WI 53959
  • Please include a copy of the receipt or packing slip with a note indicating if the item(s) is being returned for refund, exchanged, or returned for store credit.  (Store credit is in the form of a gift card to our store, emailed to you.)
  • Return shipping cost is the responsibility of the customer except in the case of our error or a fault in the unused product.
  • All returned items are subject to a 10% restocking fee except in the case of our error or a fault in the unused product.  Items exchanged are not subject to the restocking fee.  Items returned for store credit are not subject to the restocking fee.
  • Shipping charges will not be refunded.
  • Refunds will be processed within 10 business days of receiving the item(s).
  • Gift Cards are not returnable or refundable.  Gift Cards expire after five years.

Shipping Damage

Once in a while, we do get reports of damage done to products in shipping.  We need to file a claim with the shipping insurance to get a reimbursement for both the cost of the product and the shipping cost to release a replacement to the customer.  It is necessary to keep and photograph the damaged shipping container for proof of damage in shipping. To file a claim, we need:

  • Photo(s) of the damaged shipping container
  • Photo of the shipping label
  • Photo(s) of the damaged product

Please provide photos showing all sides of the external packaging and all internal packing material used.  Please submit those photos with your claim immediately upon discovery of the damage. The sooner we get the proof of damage, the sooner the claim and replacement can be sent. 

Custom-Made Harnesses and Parts

Ultimately, the purpose in submitting the measurements of your horse is that major adjustments shouldn’t be necessary if the horse was measured properly.  If a particular part isn't made to the measurements you provided, we will replace that part for free. 

If a part was made to the measurements you submitted and doesn't fit the horse you measured, you are welcome to reorder that part for a 10% discount. 

We will not accept custom made parts for exchange anymore.  We cannot return them to the harness maker.